| What
is inside the member's area?
You will find all of the latest tools for accessing
the largest peer-to-peer networks on the planet. You
will also find online tutorials making it easy for you
install and learn the tools provided, a collection of
tools that include video players (allow you to play
the latest video files) access to an award winning support
team, CD burning application and much, much more? Top
Do
you offer a satisfaction guarantee?
Yes
we do! If you are experiencing technical difficulties
and would require support simply contact us by email
or by one of the contact forms located in the member's
area. Top
What kind of support
can I expect?
We
have 3 teams offering support around the clock and 7
days a week. Once inside, you will find clear online
forms where you can submit your questions, FAQ pages
that answer all common issues. You will get clear concise
answers back in record time! Top
Are there any per-download
fees?
None,
whatsoever. Once you become a member there are no further
fees for software or service. We present everything
conveniently to you as every aspect of our service is
aimed to help you obtain maximum enjoyment. Top
Can I cancel my membership?
Absolutely,
if you ever become dissatisfied you may cancel at any
time during the course of your membership without any
further obligations. If you cancel within 56 days of
the date you purchased your membership we will refund
you the full amount. Outside of this time period it
is non-refundable. Top
Is my registration
secure and confidential?
Absolutely!
Your personal information and email are never shared
with any other organization whatsoever ? we take confidentiality
very seriously. Our registration process and payment
pages are 100% secure. Top
How do I figure out
which product to download?
The
best way to figure out which product is best for you
is to read the short product descriptions found by clicking
the product name on the Index of Products page. If you
want additional information, choose one of the links
beneath the Get Software button. It indicates for which
platforms and in which languages each product is available,
what its system requirements are, and how much it costs
Top
How long will it
take to download a product?
Download
times vary depending on the speed of your Internet connection
and the number of other people trying to download software
at the same time. For an estimate of download times
with a 28.8 Kbps modem, choose the Download Specs link
next to each product description on the Index of Products
page. Top
I thought the software
was free. Why am I being asked to pay?
The
software is free. You are paying for the online help
and support and the online tutorials for the lifetime
of the membership. Top
Does it matter that
I connect to the internet through a proxy?
In
most cases, no. However, we advise you to contact your
network administrator to do the needful, if any change
is the network settings is required. Top
How do I install
your programs (what's a .ZIP file)?
Installation
varies from program to program; most of the programs
have their own installer (these files end in an .EXE),
and you simply need to double click on the icon, and
follow the directions. Now other files are in a compressed
format called "PKZIP", which makes the download
size smaller and speeds up how quickly you get it. In
order to use a program that has been compressed like
this, you need a utility that will expand it back up
to its original size. There are many utilities like
this, but the easiest is probably WinZip. It's a relatively
small and very easy to use program, and you'll find
it immensely useful the more time you spend downloading
things off of the net, since a very large amount of
the information is compressed using utilities similar
to this. Once you have downloaded and installed it,
click Open or Run this program from its current location.
Top
I try to download,
but all I get is a Server Error?
A
couple of scenarios can cause a Server Error #500. Most
common is that our servers are experiencing some temporary
network problems. Normally, these problems are fixed
within an hour; however, it is possible for them to
go on longer. Please contact technical
support . Top
My web browser asks
me if I want to save or open the file. What should I
do?
When
downloading the software, your web browser may ask whether
you want to save the file or open it from its current
location. It is always recommended that you choose to
save the file to a directory on your computer's hard
drive.
This way you can reinstall the software at a later date
without having to download it again. After the download
is complete, you can install the software by double-clicking
on the file. Top
I just downloaded
and saved the file to my hard drive, but I forgot where
it is. How can I find it again?
This
is a common problem and the solution is very easy. Normally
your web browser defaults to the same directory for
every download, until you change it. An easy way to
find out the download directory is to simply start another
download. When asked, choose to save the file to your
hard drive and the "Save As" window will appear,
revealing your download directory. Top
I downloaded a
file and it wont play on my MP3 player?
Most
MP3 files on public servers are named with strange extensions
or are not descriptive to what file type they are. If
you already tried renaming the extension of the file
to .MP3 and it wont play it may be a COMPRESSED ARCHIVE
file in various formats. Of which the most popular is
obviously WINZIP. Try renaming to .ZIP and open the
file in WinZip. There are other COMPRESSED formats and
some have password encryption so you may need a password.
In most cases we provide the password if we know it
but 99% of the time the file is either an MP3 file or
a WinZip file. One other occasionally used format is
self-extracting archive. Try renaming to .exe and running
it (BE CAREFUL SCAN FOR VIRUSES). Top
I've
finished reading the FAQ. How do I sign up?
If you are not currently registered with our website,
please click here to sign
up.
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