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We are very pleased to provide our clients with
a wide range of product support offerings, from self-service options,
through to comprehensive, issue-by-issue technical support from
our courteous, experienced staff. Individual options are available
below:
 Technical
Support
We know that providing high-quality hosting requires an individual
touch. Our friendly, experienced staff ensure that we consistently
provide each of our clients with truly exceptional customer
service and support.
We offer unlimited basic service and support to our hosting
clients; we therefore welcome you to contact us if you wish
to make an inquiry regarding a new or current account, or if
you need assistance with the technical features of your hosting
package (such as cPanel and MySQL).
Our support availability includes live chat-based support throughout
the business day, and 24/7 ticket-based support, with industry-leading
ticket response times. You can access our Secure
Helpdesk at any time.
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 Knowledge
Base
As part of the services available in our Secure
Helpdesk, the Net Logistics Knowledge Base provides a self-assistance
resource for a variety of commonly-encountered issues.
The Knowledge Base is also conveniently categorised; for example,
issues common to most NL accounts are kept apart from those
pertaining specifically to more "advanced" solutions,
such as Virtual Private and Dedicated Servers.
Commonly Referenced Knowledge Base Articles:
 cPanel®,
cPanel®/WHM™, Plesk®, and Virtuozzo™ Documentation
Availability
Where/How to Access
Your Billing Information
Important Information
on Insecure E-Mail Scripts
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 NL
Forums
Part community, part helpful resource, our on-line
forums are frequented by a range of NL staff and clients. You
can visit the Forums here. Please register and
log in to view and post in the forum. Please remember to use the
same email address as we have on file (in billing).
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 Step-by-step
Tutorials
Our incredibly diverse selection of tutorials will help you to quickly
discover the source of most e-mail configuration related issues,
show how you can transfer files and access your hosting account,
prior to DNS/IP address propagation, how to modify your domain name
records with your domain registrar, to accomplish the task of registering
nameservers, give you a great start on doing some common tasks with
your new platform and much more.
E-Mail Troubleshooter
Pre-IP Propagation tutorial
Registering Nameservers tutorial
Getting Started With Reseller/VPS
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support